Frequently Asked Questions


What should I bring with me when I come for a scheduled office appointment?

In addition to your Medicare and/or your insurance information

  • A referral from your General Practitioner or family doctor
  • A copy of your previous hearing test
  • A list of all medications that you are currently taking
  • A list of any known drug allergies and the symptoms you may have from taking these medicines

Are my medical records kept private and confidential?

Your medical file is handled with the utmost respect for your privacy. Our staff is bound by strict confidentiality requirements as a condition of employment regarding your medical records. Ordinarily we will not release the contents of your medical file without your consent.

Do I need a referral to make an appointment?

An order for the hearing test is recommended for Medicare patients. A hearing test is only covered by Medicare when ordered by a physician and prompted by medical need. Private insurances may or may not require a referral. Please contact your insurance carrier with any questions.

How can my family doctor help me to obtain specialized medical care?

Before seeing an audiologist, it is always preferable to talk to your own family doctor, who can discuss your condition with you and give you advice on whether referral to an audiologist is appropriate. If it is, he or she can help you to choose an audiologist. Your family doctor can help the audiologist to care for you better by providing relevant information about your health.

What should I expect during the first visit?

The audiologist will review your history, inspect your ears, and complete the hearing test. The basic hearing test typically takes 30 to 45 minutes to complete. The results will be reviewed with you prior to leaving the office and forwarded to the referring physician.

Does my insurance cover the hearing test and/or hearing aids?

Insurance coverage varies by policy. We would encourage you to contact your insurance carrier to determine if you have coverage for either hearing tests or hearing aids. The contact number can be found on the back of your insurance card.

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